Terms & Conditions

Promotion Name: Pharmx Marketplace Rewards Program – Fixed Period
Promotion Period:  19 Aug 2026 to 17 Nov 2026 (inclusive) (the Program Period). All Participants’ Rewards Windows end on the Program End Date, regardless of when they commence, as set out in Section 2. 

1. Eligibility

1. This promotion is open to pharmacies located in Australia who are registered as Pharmx Pharmacy Portal customers (Customers). 
2. Only orders placed on the Pharmx Marketplace during a Participant’s Rewards Window qualify for this program, and must not be placed through a third-party automated replenishment system. 
3. This program cannot be combined with any other Pharmx Incentive Program. A Participant may only accrue Qualifying Spend under one Pharmx incentive program at any given time. Where a Participant’s Rewards Window under this program commences, participation in any Prior Program (as defined in Section 2) ceases from that date. 
4. A Customer is only eligible to enter this program if they meet the criteria for Category A, B or C, as set out in Section 2, at some point between the Launch Date and the Program End Date (inclusive). No Rewards Window can commence, and no Customer can enter this program, after the Program End Date. 
5. Employees of Pharmx, and their immediate family members, are not eligible. 
6. Participants must be aged 18 years or older. 
7. Pharmx will determine each Participant’s eligibility category, and the commencement date of their Rewards Window, based on Pharmx’s own records of that Participant’s prior program participation and purchase history within Pharmx EDI systems. Pharmx’s determination is final and binding. 

2. Program Overview

This program rewards pharmacies for ongoing engagement on the Pharmx Marketplace by giving Customers a rewards opportunity, regardless of where they sit in relation to any previous Pharmx Marketplace rewards program. This program is called the Pharmx Marketplace Rewards Program. 

This program runs to a single fixed Program Period — from the Launch Date to the Program End Date — which is the same for every Participant. What differs between Participants is when their own Rewards Window begins within that fixed Program Period; every Participant’s Rewards Window ends on the same Program End Date, regardless of category or commencement date. 

For the purposes of this program, a “Prior Program” means any other Pharmx Marketplace rewards or incentive program in which a Participant was previously enrolled. 

Each Participant is placed into one of three categories, which determines when their Rewards Window under this program begins: 

Category	Description	Rewards Window commences
A — New Customer	Has not made a Marketplace purchase and has not previously participated in a Prior Program before the Launch Date.	Date of first qualifying purchase on the Marketplace, at any time between the Launch Date and the Program End Date (inclusive).
B — Active Participant	Was participating in a Prior Program and that Participant’s individual promotion period under the Prior Program has not ended as at the Launch Date.	The day immediately following the end of that Participant’s individual promotion period under the Prior Program.
C — Lapsed Participant	Participated in a Prior Program and that Participant’s individual promotion period under the Prior Program had already ended before the Launch Date.	The Launch Date.

 Because Category B Participants join partway through the fixed Program Period (from the day after their Prior Program ends), their Rewards Window will be shorter than 90 days — depending on when their Prior Program ends. Category A Participants who make their first qualifying purchase later in the Program Period will similarly have a shorter Rewards Window in which to accrue Qualifying Spend. There is no minimum guaranteed Rewards Window: Pharmx does not extend, backdate, or otherwise adjust the Program End Date for any Participant, regardless of when their Rewards Window commences. 

3. Qualifying Spend

1. Participation is based on a pharmacy’s total fulfilled order value (excluding GST) during that Participant’s Rewards Window. 
2. Pharmx reserves the right to adjust, recalculate or decline rewards where the final invoiced value (excluding GST) differs from the original order value (excluding GST) and, as a result, falls below the qualifying threshold — for example, due to out-of-stock or unfulfilled items. 
3. Final invoice values must be verifiable through Pharmx EDI systems. 

4. Reward Structure

1. Rewards are tier-based and determined by total Qualifying Spend achieved during a Participant’s Rewards Window. 
2. Rewards are not cumulative across tiers. Participants receive only the reward corresponding to the highest tier achieved by the end of their Rewards Window. 
3. The reward will be issued as a digital Visa gift card, for the value of the total award earned. 
4. Reward values and qualifying spend thresholds are set out in the Reward Payout Table below, which forms part of these Terms & Conditions. 

Reward Payout Table 

Qualifying Spend during the Rewards Window (excluding GST)	Reward
$25,000 – $49,999	$100
$50,000 – $99,999	$200
$100,000 – $249,999	$250
$250,000 – $499,999	$500
$500,000 – $749,999	$1,500
$750,000 – $899,999	$2,000
$900,000 – $999,999	$2,500
$1,000,000 and over	$3,000

5. Reward Fulfilment

1. Eligibility is determined on a per-pharmacy basis, according to the total Qualifying Spend of each Participant. Rewards will be calculated and distributed individually for each eligible pharmacy site. 
2. Within 30 days of the Program End Date, Pharmx will send a Redemption Form to the pharmacy’s primary contact. The pharmacy must complete this form and provide the recipient’s name and email address for the digital Visa gift card to be sent. For the avoidance of doubt, if this is not completed, the reward will not be issued. 
3. The Redemption Form must be completed within 60 days of it being issued by Pharmx. 
4. Digital Visa gift cards will be issued within 60 days following the return of a completed Redemption Form. 
5. Rewards are non-transferable and cannot be exchanged for cash or other forms of credit. 
6. The digital Visa gift card is subject to Visa Terms and Conditions, including expiry and usage. 

6. General Conditions

1. Participation in the promotion constitutes acceptance of these Terms and Conditions. 
2. Pharmx reserves the right to verify eligibility, category placement, and transaction validity at any time. 
3. Final invoice values must be verifiable through Pharmx EDI systems. 
4. Pharmx may modify, suspend, or terminate the promotion if necessary due to unforeseen circumstances, technical issues, or misuse. 
5. Any attempt to manipulate, falsify, or artificially inflate order value will result in disqualification. 
6. Rewards are not transferable, exchangeable, or redeemable for cash. 
7. Pharmx’s decision regarding qualification, eligibility, category placement, rewards and any other aspect of the promotion is final and binding. 
8. Pharmx is not liable for lost, delayed, or misdirected rewards due to incorrect contact details. 
9. This promotion cannot be combined with any other Pharmx offers, discounts, or rebates. However, Qualifying Spend may include orders containing items purchased at a discounted price or through other promotions available via the Pharmx Marketplace. 
10. No Rewards Window will be extended beyond the Program End Date, regardless of when it commenced or how much time remained within the Program Period at commencement. 
11. This program is not open-ended. It runs only for the fixed Program Period; no Customer may enter, and no Rewards Window may commence, after the Program End Date. 
12. For any inquiries regarding the promotion, contact info@pharmx.com.au. 

7. Liability

1. To the extent permitted by law, Pharmx is not responsible for technical errors, system outages, or delays that may impact participation or reward fulfilment. 

8. Privacy and Data Use

1. Participation in this promotion is subject to Pharmx’s Privacy Policy. 
2. Participant data will be used for the purposes of program administration, verification, and reward fulfilment. 
3. By participating, pharmacies consent to Pharmx collecting and processing relevant transaction data, including data relating to any Prior Program, for the purpose of determining category placement and Rewards Window commencement dates under this program. 
4. All information will be managed in accordance with the Pharmx Privacy Policy. 
5. Data may be used to generate anonymised insights and benchmarks.